FAQ
Product Questions
Are your nail lamps suitable for beginners?
Absolutely! Our UV/LED nail lamps are designed with simplicity in mind, making them perfect for DIY home manicures. They feature easy-to-use controls and automatic timers, so even first-time users can achieve professional results.
What types of nail polish can I cure with your lamps?
Our UV/LED nail lamps work with both UV gel polish and LED gel polish. They're compatible with most major gel polish brands available in the market.
How long does it take to cure nails?
Curing time typically ranges from 30 to 60 seconds, depending on the gel type and lamp model. Our high-power models like the 298W lamp can cure nails in as little as 30 seconds.
How long will my nail lamp last?
Our LED bulbs are rated for 50,000+ hours of use, which means your lamp will last for years of regular home use without needing bulb replacement.
Do I need any special skills to use a nail lamp?
No special skills required! Simply apply your gel polish, place your hand under the lamp, and press the start button. The automatic timer will handle the rest.
Shipping & Delivery
How long does shipping take?
For orders within the United States, standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the continental United States.
Do you ship internationally?
Currently, we primarily serve customers in the United States. Please contact us for international shipping inquiries.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. The product must be unused and in its original packaging.
How do I initiate a return?
To start a return, please contact our customer service team through our Contact Us page. We'll provide you with a return shipping label and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
What if my product arrives damaged?
If your nail lamp arrives damaged, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
Product Usage & Care
Is it safe to use a UV/LED nail lamp?
Yes, our nail lamps are completely safe when used as directed. They meet all safety standards and emit minimal UV exposure, comparable to a few minutes of sunlight.
How do I clean and maintain my nail lamp?
Simply wipe the exterior and interior with a soft, dry cloth after each use. Avoid using harsh chemicals or submerging the lamp in water. No special maintenance is required.
Can I use the lamp for toenails?
Yes! Our nail lamps are spacious enough to accommodate both fingernails and toenails. Some models feature removable base plates for easier toenail curing.
Does the lamp get hot during use?
Our lamps are designed with heat dissipation technology to stay cool during operation. You may feel slight warmth, but it's completely normal and safe.
Technical Support
What should I do if my lamp stops working?
First, check that the lamp is properly plugged in and the power outlet is working. If the issue persists, please contact our customer support team for troubleshooting assistance or warranty service.
Do your lamps come with a warranty?
Yes, all our nail lamps come with a manufacturer's warranty. Warranty terms vary by model - please check your product page or contact us for specific warranty information.
Can I replace the LED bulbs?
Our LED bulbs are built to last 50,000+ hours and are not user-replaceable. However, this lifespan ensures years of reliable use without needing replacement.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. Our customer service team is here to help!